Trendy Butler Reviews

It's a scam. No updates on their website in over a year and no updates on their social media in over 3 months. They are still accepting payments even though their boxes are over a month late. Avoid at all costs.

Have been a fairly long time satisfied customer of TB. This past Sept I was sent a hideous shirt. We sent to return labels and off it went. Octobers package came and they sent all the wrong sizes. Again they sent a return label and off they went. I have not received my November package. When I inquired about my returns got a little bit of a run around. Then was assured December 2 that my exchanges will be in this months shipment. Got notice they charged my credit card for Dec shipment. It’s now January 12th I still have yet to see anything from them. I have an email thread going back from September 21 that would leave you shaking you head.
My patience is very thin right now and not sure how this is all going to end. But rest assure it’ll end in my favor!

I'd like to explain why trendy butler have debited my visa payment card but say I don't have an account with them. I'll now be reporting this to my bank as a fraudulent debit from my visa debit card

Trendy Butler is interesting because, out of the items I eventually did receive, I liked them. They fit well, matched my styling information, and were generally unique but not too far outside what I would normally wear. I also really like the system of sending out 2-3 items I keep, instead of the frustration from picking and choosing, styling fees, and so on.

The problem is, unfortunately, a dealbreaker. The schedule of when Trendy Butler would send out a box was disastrous. I received a February box in May, and I'm still waiting for the other from March. Then it does weird things where the website states it was shipped via UPS but they actually used Fedex, so the tracking number didn't work until I realized the problem.

To TB's credit, customer service was responsive-ish. The responses while prompt, were insubstantial, saying there were warehouse issues which seems to be a common theme going back to late last year. But there was no concrete date, no "additional item to make up for it," no confirmation I won't be charged again.

I can forgive a few weeks, but for the whole duration of my service, the clothing was late. Here's the thing- I actually liked a lot of it! If Trendy Butler could work on the supply chain and send material out without me just waiting indefinitely, I would love it. For now, it's not the service I hoped it would be and it's not reasonable to wait multiple months with no indication TB will ever be "caught up."

Echo other reviews - terrible product and service. BEWARE DO NOT BUY!

Bought a 3 month subscription for brother in law for Christmas... He didn't get the first box until February (expected between Christmas and new year) and here we are in May with no second box. Do not purchase this subscription!!!

I payed 200 bucks and didn't receive a box for two months. Never use this service

Subscription was reliable until an issue happened in October of 2020. I was billed through February of 2021 with no items sent. So what did I do? I disputed my transactions and reached via TB portal to inquire about my package. They apologized and advised someone's would get back to me. In addition they would temporarily suspend my account until everything was resolved.

That same week, 3 of 4 packages came. Guess what, they were not even my normal style request and I didn't ask for the package to be sent.

I've asked for an RMA to send the 3 of 4 packages sent to me. I was told to show proof first that I dropped my dispute then they would issue an RMA. Think about that, what leverage would I have to get my monies back. I wrote back and stated, you get your products back and my dispute will handle the monies you charged me over the course of 4 months before I contacted you in March.

Since then, I've emailed every other day for the last 2 weeks to support at trendybutler and zero replies. I also tried to log-in my TB account to ensure that I was in fact suspended and that I would no longer get billed. I also figuresld, if I contact them via the portal, I would get quicker resolution.

Not only did they suspend my account, my account no longer exist.

THIS SERVICE ALONE WHEN YOU HAVE ISSUES IS ENOUGH TO STAY CLEAR AWAY FROM A COMPANY LIKE THIS. NOT WORTH THE $65 OR EFFORT AND TIME THAT COMES ALONG WITH TRYING TO GET SOMETHING DONE.

I paid for a three month sub in October. The "October" box didn't show up till December. My "November" box didn't show up till late January. Finally I am still waiting on my "December" box and it is now March 26. Terribly slow and not worth it.

AWFUL. They will charge you and sometimes not even send a box that month. I am due 2 boxes which I HAVE PAID FOR. Their customer service team told me that they are moving warehouses and have no ETA or update. It's funny how they still charge me with all the chaos of their move. STAY AWAY.